Refund Policy
Version 1 — 6 September 2026
Assisted Apply is coming soon and cannot yet be purchased. This policy describes the refund terms that will apply when paid subscriptions launch.
We provide the service under the JobFaster.ai brand. You can contact us using the support email below.
Product support: support@jobfaster.ai.
1. First-payment guarantee
Request a full refund of your first Assisted Apply payment within 14 calendar days of payment. You do not need to give a reason, and using or downloading application packages does not remove this guarantee. It covers your first purchase of Assisted Apply; it does not restart with each renewal or resubscription.
2. How to request a refund
Email our product support with the email address used for the purchase and your Paddle transaction or receipt reference. Do not send card numbers or security codes. We will arrange eligible refunds through Paddle, our authorised reseller and Merchant of Record for the purchase. support@jobfaster.ai.
You can also use the support link in your Paddle receipt or contact Paddle directly. Approved refunds are processed through Paddle; the time they appear in your account depends on the payment method and provider. Paddle buyer support.
3. Renewals and cancellation
The first-payment guarantee does not automatically apply to monthly renewals. Renewal refund requests remain subject to your statutory rights, Paddle's applicable refund rules and any failure to deliver the purchased service. Cancelling your subscription stops future renewals at the end of the paid period; it does not itself refund an earlier payment.
4. Technical problems and non-delivery
Failed package generation does not use your allowance. If payment succeeds but you cannot access the purchased features, or a persistent defect prevents us from providing them, contact support so we can restore the service or arrange the appropriate refund. Your rights in these cases are not limited to the first 14 days.
5. Access after a refund
A full refund ends access provided by the refunded purchase, and we stop further renewals of that subscription. Your free JobFaster account remains available unless you request deletion. Cancelling a subscription without a refund preserves access until the end of the paid period.
6. Your statutory rights
Our first-payment guarantee adds to your rights. Nothing in this policy limits mandatory consumer rights or more favourable rights that apply under Paddle's policies. Different countries may provide additional rights or remedies. Paddle's buyer terms and refund policy also apply to purchases made through its checkout.
Paddle Refund Policy Paddle Buyer Terms JobFaster Terms & Conditions